INSTRUCTIONS AND INFORMATION
Read the following instructions carefully before answering the questions.

1. This question paper consists of THREE sections and covers TWO main topics.
   
   SECTION A: COMPULSORY
   SECTION B: Consists of THREE questions.
   Answer any TWO of the three questions in this section.
   SECTION C: Consists of TWO questions.
   Answer any ONE of the two questions in this section.
2. Read the instructions for each question carefully and take particular note of what is required.
   Note that ONLY the first TWO questions in SECTION B and the FIRST question in SECTION C will be marked.
3. Number the answers correctly according to the numbering system used in this question paper. NO marks will be awarded for answers that are numbered incorrectly.
4. Except where other instructions are given, answers must be written in full sentences.
5. Use the mark allocation and nature of each question to determine the length and depth of an answer.
6. Use the table below as guide for mark and time allocation when answering each question.
   

   SECTION	QUESTION	MARKS	TIME (minutes)
   A: Objective-type questions COMPULSORY	1	30	20
   B: THREE direct/indirect type questions CHOICE: Answer any TWO.	2	40	70
   	3	40
   	4	40
   C: TWO essay-type questions CHOICE: Answer any ONE.	5	40	30
   	6	40
   TOTAL		150	120

7. Begin the answer to EACH question on a NEW page, e.g., QUESTION 1 – new page, QUESTION 2 – new page.
8.  You may use a non-programmable calculator.
9. Write neatly and legibly.
   
   

SECTION A (COMPULSORY)
QUESTION 1

1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A–D) next to the question numbers (1.1.1 to 1.1.5) in the ANSWER BOOK, for example
1.1.6 D.
1.1.1 This Act requires businesses to check customers’ financial backgrounds before granting loans to them:

1. Consumer Protection Act (CPA), 2008 (Act 68 of 2008)
2. Labour Relations Act (LRA), 1995 (Act 66 of 1995)
3. Employment Equity Act (EEA), 1998 (Act 55 of 1998)
4. National Credit Act (NCA), 2005 (Act 34 of 2005)

1.1.2 Karoo Finance operates in the … sector as they specialise in offering financial services.

1. tertiary
2. economic
3. primary
4. secondary

1.1.3 Workers may not work more than … hours in a week.

1. 30
2. 40
3. 45
4. 60

1.1.4 The process of conducting interviews to identify the most suitable applicant, is known as …

1. selection.
2. employment.
3. recruitment.
4. placement.

1.1.5 The … function ensures compliance to recent legislation.

1. marketing
2. public relations
3. purchasing
4. production
   (5 x 2) (10)

1.2 Complete the following statements by using the word(s) provided in the list below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK.

1.2.1 A/An … agreement includes practical work experience that can lead to a recognised occupational qualification.
1.2.2 Frank Fruits compiled a … analysis to identify challenges in their internal environment.
1.2.3 The process of monitoring business activities and measuring performance, is known as …
1.2.4 Businesses offer vehicle allowances as a … to attract employees.
1.2.5 Etienne Manufacturers used … when inspecting their products only after the production process.
(5 x 2) (10)

1.3 Choose a description from COLUMN B that matches a term in COLUMN A. Write only the letter (A–J) next to the question numbers (1.3.1–1.3.5) in the ANSWER BOOK, for example 1.3.6 K.

(5 x 2) (10)

TOTAL SECTION A: 30

SECTION B
Answer ANY TWO questions in this section.

NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose. The answer to EACH question must start on a NEW page, e.g., QUESTION 2 on a NEW page, QUESTION 3 on a NEW page.

QUESTION 2: BUSINESS ENVIRONMENTS

2.1 Name any FOUR consumer rights as stipulated in the Consumer Protection Act (CPA), 2008 (Act 68 of 2008). (4)
2.2 Outline the role of SETAs in supporting the Skills Developments Act, 1998 (Act 97 of 1998). (4)
2.3 Read the scenario below and answer the question that follows.

2.3.1 Identify the type of intensive strategy used by Beyers Books in the scenario above. (2)
2.3.2 Explain the advantages of intensive strategies. (4)

2.4 Describe the strategic management process. (6)
2.5 Read the scenario below and answer the questions that follow.

2.5.1 Identify the Act that is applicable to UD in the scenario above.(2)
2.5.2 Explain other actions that could be regarded as non-compliance to the Act identified in QUESTION 2.5.1 (4)

2.6 Discuss the impact of the Compensation for Occupational Injuries and Diseases Amendment Act (COIDA), 1997 (Act 61 of 1997) on businesses. (6)
2.7 Recommend ways in which businesses could deal with challenges that are posed by the following PESTLE factors.
2.7.1 Environmental (4)
2.7.2 Technological (4)
[40]

QUESTION 3: BUSINESS OPERATIONS
3.1 State any FOUR aspects that should be included in an employment contract. (4)
3.2 Outline the role of the interviewee during an interview. (4)
3.3 Read the scenario below and answer the question that follows.

3.3.1 Identify TWO reasons for termination of employment contracts applicable to GLT. Motivate your answer by quoting from the scenario above.
Use the table below as a GUIDE to answer QUESTION 3.3.1.

(6)
3.4 Discuss the impact of internal recruitment on businesses. (6)
3.5 Read the scenario below and answer the questions that follow.

3.5.1 Quote TWO roles of quality circles as part of continuous improvement to processes and systems in the scenario above. (2)
3.5.2 Explain other roles of quality circles as part of continuous improvement to processes and systems. (6)
3.6 Discuss ways in which total quality management (TQM) can reduce the cost of quality. (6)
3.7 Advise businesses on the quality indicators of the general management function. (6)
[40]

QUESTION 4: MISCELLANEOUS TOPICS
BUSINESS ENVIRONMENTS
4.1 State any TWO types of diversification strategies. (2)
4.2 Identify the force of Porter’s Five Forces model that applies to Mike Gardens in EACH statement below:
4.2.1 Mike Gardens only needed a small amount of capital to start his business.
4.2.2 Xolani opened a new garden service offering services at lower prices than Mike Gardens. (4)

4.3 List TWO business environments and state the extent of control that businesses have over EACH environment.
Use the table below as a GUIDE to answer QUESTION 4.3.

(4)

4.4 Discuss TWO types of defensive strategies. (6)
4.5 Suggest ways in which businesses can apply the enterprise and supplier development (ESD) as a BBBEE pillar in the workplace. (4)

BUSINESS OPERATIONS
4.6 Name TWO salary determination methods that businesses can apply to remunerate their employees. (2)
4.7 Identify the source of external recruitment used by Ubenathi Enterprise in EACH statement below:
4.7.1 Ubenathi Enterprise made an employment offer to a well-experienced manager at Frankie Traders.
4.7.2 They advertised a sales position on Facebook. (4)
4.8 Explain UIF as a benefit required by law. (4)
4.9 Read the scenario below and answer the question that follows.

4.9.1 Identify TWO business functions that are applicable to SM. Motivate your answer by quoting from the scenario above.
Use the table below as a GUIDE to answer QUESTION 4.9.1.

(6)
4.10 Advise businesses on the advantages of continuous skills development/education and training on large businesses as a total quality management (TQM) element. (4)
[40]

TOTAL SECTION B: 80

SECTION C
Answer ONE question in this section.

NOTE: Clearly indicate the QUESTION NUMBER of each question chosen. The answer to the question must start on a NEW page, e.g., QUESTION 5 on a NEW page or QUESTION 6 on a NEW page.

QUESTION 5: BUSINESS ENVIRONMENTS (LEGISLATION)

Write an essay on the Employment Equity Act in which you include the following aspects:

• Outline the purpose of the Employment Equity Act.
• Explain the penalties/consequences of non-compliance to the EEA.
• Discuss the impact of the EEA on businesses.
• Suggest ways in which businesses can comply with this Act.
  [40]

QUESTION 6: BUSINESS OPERATIONS (QUALITY OF PERFORMANCE)

Write an essay on quality in which you include the following aspects:

• Outline the differences between quality management and quality performance.
•  Explain the benefits of a good quality management system.
• Discuss the impact of total client/customer satisfaction as a TQM element on large businesses.
• Advise businesses on the impact of TQM if poorly implemented by businesses.
  [40]

TOTAL SECTION C: 40
GRAND TOTAL: 150