QUESTIONS

TEST ONE

Marks: 70
QUESTION 1

Match each description in Column B with the term in Column A. Write down only the letter of the correct answer next to the question number.

[15]
QUESTION 2
Find the correct term for each of the descriptions listed below. The answers can be found in the table of letters. Answers can be vertical, horizontal or diagonal from top to bottom or backwards.
Example: A person who likes to travel for longer than twenty-four hours is known as a tourist.

 2.1 The monetary unit used by tourists visiting France (1)
2.2 World time is measured from this place (1)
2.3 Physical condition caused by crossing time zones during a flight (1)
2.4 Natural disaster in December 2004 (1)
2.5 Telegraphic transfer system of money from one country to another (1) [5]

QUESTION 3
Read the following headlines and then answer the questions that follow.

3.1 How do unforeseen occurrences like these affect a country's social and economic arenas? Give FIVE examples. (5)
3.2 Can crime be regarded as an unforeseen occurrence of this type? Give a reason for your answer. (2)
3.3 Predict what influence an increase in crime would have on existing and potential tourism in South Africa. (3) [10]

QUESTION 4
Read the following extract carefully and answer the questions that follow.

4.1 Explain what type of crisis happened in Egypt. Give a reason for your answer. (2)
4.2 Explain what is the meant by "isolated incidents". (2)
4.3 Discuss why the tourism industry is vital for a country. (2)
4.4 Discuss the major impact of a political situation on a country. Give FOUR points. (4)  [10]

QUESTION 5
Read the information, background and instructions very carefully before answering the questions that follow.

Background A young couple from England are visiting Durban for a vacation. They will arrive on Tuesday evening and will leave on Monday morning. For calculation purposes, they will be in Durban for six days. During their stay in Durban they want to visit a cultural city. A game reserve tour is definitely part of their itinerary as well as a mountain splendour tour. They also want to go on a city tour. They plan to spend one afternoon buying souvenirs. For Saturday evening they have bought tickets for a live concert, and on Sunday evening they will spend time with friends. UShaka Marine World is a must! The couple will take advantage of the Holiday Inn’s “Rack Rates” special tariffs and they will stay in the Elangeni Holiday Inn. They will hire their car from Hertz. They will get the car on Tuesday and bring it back on Monday morning. The car hire will cost them R 2 330,00 They are budgeting R200,00 each per day for meals, R200,00 each per day for extra entertainment and R500,00 each per day for shopping.

Note: Rates quoted are “per persons per night” - subject to top availability. Exclude 1% levy.

Plan a tour and budget for the couple by answering the questions below and using the information provided. Wherever possible show all your calculations.
5.1 During the six days they will travel 750 km around Durban. What would their fuel cost be if their car runs on 10 km/litre and petrol costs R3,90 per litre? (2)
5.2 What will the hotel cost per person per night? (1)
5.3 Explain the phrase “Minimum 2 pax”. (1)
5.4 What will the levy be for a one-night stay at Elangeni Holiday Inn? (2)
5.5 Fill in the missing labels (a) to (j) to show what they will be doing or where they will be going during the week. Write the correct answer next to the appropriate letter.

(8)
5.6 Copy the table below into your answer book to compile a travel budget for the tourists. (Show all your calculations.)

(12)
5.7 What will the couple pay for the week in British pound for the tour if one British pound equals R10,38? (2)
5.8 What FOUR travel documents will they need for their visit to South Africa? (2) [30]
[TOTAL: 70 marks]

TEST TWO

Marks: 70
QUESTION 1
1.1 Differences exist in working environments and working conditions. Discuss examples of the different working environments and conditions found in the tourism industry. (3)
1.2 Name FOUR ways in which people can develop their careers in the tourism industry. (4)
1.3 Briefly explain what a code of conduct is. Express your opinion on the importance of a code of conduct in the workplace environment. (3) [10]

QUESTION 2
Read the following case study carefully and answer the questions that follow.

2.1 Explain the main aims of UNESCO. (2)
2.2 Give FOUR examples of the advantages of having a World Heritage site in a country. (8)
2.3 Define the following concepts:

1. Heritage (3)
2. Diversity (3)

2.4 There are 788 World Heritage sites across the globe; six of the sites are in South Africa. Indicate, for each of the following World Heritage sites, the province in which the site is located in South Africa.

1. Cape Floral Region
2. Robben Island
3. iSimangaliso Wetland Park
4. uKhuhlamba Drakensberg Park
5. Cradle of Humankind (5)

2.5 Differentiate between “inbound tourism” and “domestic tourism”. (4)
2.6 Specific criteria must be met for a place to be declared a World Heritage Site. List THREE criteria for a cultural site and TWO criteria for a natural site. (5) [30]

QUESTION 3
Answer the following questions regarding responsible tourism.
3.1 Define each of the following terms in a short sentence:

1. Responsible tourism (1)
2. Conservation (1)
3. Indigenous (1)

3.2 Give TWO examples of irresponsible practices in tourism. (2)
3.3 Briefly describe FIVE feature that would benefit responsible tourism? (5)
3.4 Explain what is meant by responsible tourism for the following components:

1. Environmental components (3)
2. Social components (3)
3. Economic components (2)
4. Development of infrastructure (2) [20]

QUESTION 4
4.1 What is the currency (money used in the country) of each of the following countries:

1. Namibia
2. Japan
3. France (3)

4.2 Advise a tourist on how and where she can exchange money. (3)
4.3 Explain how a tourist visiting South Africa with US dollars would use the electronic board below, if they want to buy rand and sell rand. (2)
The following table represents an electronic board in South Africa showing buying and selling exchange rates:

4.4 Look at the exchange rates in the table and answer the questions:

1. When Tommy arrives in Johannesburg, he wants to change £850 to rand. How many rand does he get? (1)
2. When Tommy leaves Johannesburg, he wants to change R400 back to pounds sterling. How many pounds does he get? (1)[10]
   [TOTAL: 70 marks]

TEST THREE

Marks: 70
QUESTION 1
Various possible answers are provided for each of the following questions. Write the letter only of the correct answer next to the corresponding number.
1.1 A computerised banking system which exchanges one monetary unit for another monetary unit against the current rate is known as:

1. Internet banking
2. GDS banking
3.  ATM banking
4. SWIFT system (1)

1.2 The monetary unit used in London is:

1. Euro
2. British pound
3. English dollar
4. Yen (1)

1.3 Identify the monetary unit used by tourists visiting the Eiffel tower:

1. Euro
2. Franc
3. Dollar (US $)
4. British pound (1)

1.4 South Africa's prime travel and tourism show organised by a magazine is known as:

1. Rand Easter Show
2. Indaba
3. GSA Show
4. Getaway Show (1)

1.5 UNESCO is also known as the …

1. World Heritage Centre
2. United Nations Educational, Scientific and Cultural Organisation
3. Integrated Nature-based Tourism Management Development Project
4. United Nations International Children’s Emergency Fund (1)

1.6 Which alternative does not fit? You can save the earth by …

1. supporting conservation organisations.
2. encouraging the tourism industry to make use of environment friendly practices.
3. preserving species and their habitats.
4. buying ivory in order to help poachers earn an income. (1) [6]

QUESTION 2
Decide whether the following statements are TRUE or FALSE. Write down only TRUE or FALSE next to the relevant question.
2.1 A SWIFT transfer is a transfer of money directly into someone’s bank account in another country. (1)
2.2 The monetary unit used in Tokyo, Japan is called the yen. (1)
2.3 Proudly South African is a campaign which promotes South African sport achievers. (1)
2.4 Getaway Road Show is the biggest tourism show in southern Africa displaying tourism products. (1) [4]

QUESTION 3
Match the acronym in COLUMN A with the correct description in COLUMN B. Write only the letter of the correct answer next to the question number.

[5]

QUESTION 4
Tourism organisations that provide poor customer service are likely to suffer from, for example, a decrease in sales and lack of customer loyalty. Name FIVE other elements of poor customer service. [10]

QUESTION 5
Study the Proudly South African logo and the advertisements shown below.

5.1 The aim of the Proudly South African campaign is to help create jobs and encourage economic growth in our country. Who or what does the Proudly South African campaign promote? (2)
5.2 Who is the target market of each advertisement? Give a reason for your answer. (6)
5.3 To what extent are the services and/or experiences offered in the advertisements unique to South Africa? (3)
5.4 Name FOUR ways in which you would promote these services and/or experiences to the international tourist market. (4) [15]

QUESTION 6
The management of Rail Trail, a passenger train business, has decided to improve their service to customers. They want to make sure they meet their clients’ needs. They decide to do a customer satisfaction survey on the Internet. Below is an extract from their survey. Use the extract to answer the questions that follows.

6.1 Why is it so important for a business that provides a service to tourists to get regular feedback from tourists? (2)
6.2 If a tourist answered no to questions 7, 9 and 17 of the satisfaction survey of Rail Trail, what services could they improve? (3)
6.3 Will a business traveller make use of long distance train travel in South Africa for business purposes? Give reasons for your answer. (3)
6.4 As the customer care manager you must draw up a code of conduct for the employees of Rail Trail to better the service of the company. Draw up a FOUR-point code of conduct. (12) [20]

QUESTION 7
7.1 Explain why good customer service is important for tourism businesses. (4)
7.2 Name and give a short description of THREE ways in which a company can get feedback from customers on their customer service. (6) [10]
[TOTAL: 70 marks]

TEST FOUR

Marks: 70
QUESTION 1
Various possible answers are provided for each of the following questions. Write the letter only of the correct answer next to the corresponding number.
1.1 The current grading system for accommodation of SAT is known as the:

1. Tourism Grading Council of South Africa (TGCSA)
2. National Grading and Classification Scheme (NGCS)
3. South African Tourism Services Association (SATSA)
4. Indaba (1)

1.2 The tourist association that tour guides must register with, and sign a code of conduct, is known as:

1. Tourism Grading Council of South Africa (TGCSA)
2. Regional Tourism Organisation of South Africa (RETOSA)
3.  South Africa Tourism Services Association (SATSA)
4. South Africa Tourism Association (SATA) (1)

1.3 Identify the National Department of Tourism guideline that tourism organisations do NOT have to follow to become responsible and sustainable:

1. apply the Responsible Tourism Guidelines
2. follow practical steps provided in the Responsible Tourism Handbook
3. follow the South African National Road Safety Campaign
4. use responsible tourism as part of their marketing strategy (1)

1.4 What organisation promotes sustainable tourism development?

1. Environmental Protection Strategy
2. Fair Trade in Tourism South Africa
3. Stormsriver Adventures
4. Imvelo (1)

1.5 The SA Travel and Tourism Industry Conference and the Indaba are initiatives organised by South African Tourism to promote:

1. marketing of South African tourism
2. outbound travel
3. sustainable tourism
4. safety and security (1) [5]

QUESTION 2
Match the concept in COLUMN A with the correct description in COLUMN B. Write the letter of your choice next to the question number.

[15]

QUESTION 3
Write the following in full.
3.1 SCHSA (2)
3.2 TBCSA (2)
3.3 TOMSA (2)
3.4 SATSA (2)
3.5 EFT (2) [10]

QUESTION 4
Read the following advertisement carefully and answer the questions that follow.

4.1 List FOUR criteria that must be included in an employment contract. (4)
4.2 Explain how it could impact on an employee’s loyalty to be treated unfairly in terms of payment from the company. (2)
4.3 Compile a FOUR-point code of conduct for the position advertised. (4) [10]

QUESTION 5
Ms Adams, a businesswoman from Los Angeles in the United States, visited Beijing in China, which is in the same time zone as Hong Kong, for a five-day business conference. Answer the following questions about her trip, using the time zone map given on the next page where necessary.
5.1 Explain to Ms Adams why it is important for her to consider the following information before her trip:

1. health precautions
2. safety
3. travel insurance (6)

Related Items

5.2 Ms Adams’ flight from Los Angeles departed on Monday 1 July at 19:00. The flying time from Los Angeles to Beijing was 12 hours. Calculate the time and day the flight arrived in Beijing. Ignore DST. Explain ALL your calculations. (4)
5.3 Upon her arrival in Beijing, Ms Adams suffered from jet lag. Besides being tired, name TWO other symptoms she experienced. (2)
5.4 During the conference, she urgently needed documentation to be faxed to her from her office in Los Angeles. She placed a call to her office at 14:00 Beijing time.

1. Calculate the time and day (previous day/same day/next day) that the call would have been received in Los Angeles. Ignore DST. Show ALL your calculations. (4)
2. Do you think this is a suitable time to call her office? (1) 
3. Give a reason for your answer to QUESTION 5.2.2. (2)

5.5 Ms Adams would like to undertake a five-day independent tour of Beijing and China after the conference. State TWO elements of tour planning she should consider when planning her tour. (2)
5.6 Name one world icon she could visit while in China. (1)
5.7 Ms Adams took $3 000.00 with her on her trip. The exchange rate at the time was 1 US dollar = 6.3485 Chinese Yuan. Calculate how many Yuan she will receive in China. (4)
5.8 When she returns to the USA she has 2 850 Yuan remaining. Use the information below to calculate how many dollars she will receive for her Yuan from the bank.

(4) [30]

[TOTAL: 70 marks]

MEMORANDUM

TEST ONE MEMO

QUESTION 1
1.1 D ✓
1.2 C ✓
1.3 E ✓
1.4 N ✓
1.5 G ✓
1.6 J ✓
1.7 H ✓
1.8 L ✓
1.9 A ✓
1.10 I ✓
1.11 P ✓
1.12 F ✓
1.13 B ✓
1.14 O ✓
1.15 Q ✓ [15]

QUESTION 2
2.1 Euro ✓ (1)
2.2 Prime meridian ✓ (1)
2.3 Jetlag ✓ (1)
2.4 Tsunami ✓ (1)
2.5 SWIFT ✓ (1)
 [5]
QUESTION 3
3.1

• Increased unemployment ✓
• Increased homelessness ✓
• Deflation ✓
• Increased crime ✓
• Other social and economic problems ✓ (5)

3.2 Yes, crime can be seen as a crisis. ✓ The results of crime have a negative impact on our social and economic environment ✓ (2)
3.3

• Tourists will be scared to visit SA again ✓
• Bad publicity for SA ✓
• Victimised tourists will tell their friends – bad word of mouth ✓ (3) [10]

QUESTION 4
4.1 Political instability✓. Attacks by Islamist militants ✓ (2)
4.2 The attacks will not be repeated ✓✓ (2)
4.3 Tourism creates the multiplier effect ✓ which is vital for a country’s economic growth ✓ (2)
4.4 

• Increased unemployment ✓
• Homelessness ✓
• Deflation ✓
• Crime and other social and economic problems ✓ (4) [10]

QUESTION 5
5.1 750 km / 10 = 75 litres x R3,90 per litre = R292,50 ✓✓ (2)
5.2 R330,50 ✓ (1)
5.3 No fewer than two passengers / There have to be at least two passengers ✓ (1)
5.4 R330,50 x 1% = R3.31 ✓✓ (2)
5.5

1. Culture tour ✓
2. Game reserve tour (½)
3. Game reserve tour (½)
4. City tour ✓
5. Souvenirs ✓
6. Mountain splendour tour (½)
7. Mountain splendour tour (½)
8. Live concert ✓
9. UShaka Marine world ✓
10. Spend time with friends ✓ (8)

5.6

(12)
5.7 R23 555,12 / R10,38 = R2 269,27 ✓✓ (2)
5.8

• A passport (½)
• A visa (½)
• Health certificates (½)
• Travel tickets (½) (2) [30]
  [TOTAL: 70 marks]

TEST TWO MEMO

QUESTION 1
1.1

• Differences may exist in the location of the work ✓
• Differences may exist in dress requirements ✓
• Differences may exist in working hours ✓ (3)

1.2

• Training opportunities to increase their skills ✓
• Receiving better pay as they gain experience ✓
• Promotions to supervisory and management positions ✓
• Sideways moves to parallel positions ✓ (4)

1.3 A code of conduct is a set of rules to guide behaviour and decisions. ✓✓ The value of a code of conduct is that it ensures common standards. ✓ (3) [10]

QUESTION 2
2.1

• To recognise places in the world that are rich in heritage ✓
• To protect and preserve these places for future generations ✓ (2)

2.2 Any four of the following:

• Provide job opportunities for local people ✓✓
• Generate income from tourists spending money ✓✓
• Infrastructure improves e.g. roads ✓✓
• Umbundu effect ✓✓
• Living standards improve ✓✓ (8)

2.3

1. Heritage: is made up of natural, indigenous, historical and cultural inheritance that make communities unique. Communities wish to preserve this rich history for future generations. ✓✓✓ (3) 
2. Diversity: differences amongst people, species, environments, religions and backgrounds. It is important to recognise and appreciate one another’s uniqueness. ✓✓✓ (3)

2.4

1. Western Cape ✓
2. Western Cape ✓
3. KwaZulu-Natal ✓
4. Free-State/KwaZulu-Natal ✓
5. Gauteng ✓ (5)

2.5 Inbound tourism: a tourist visiting a country from another country. Travel with a passport ✓✓ (2)
Domestic tourism: a tourist travelling in the country where he/she stays ✓✓ (2)
2.6 Cultural site: any three of the following:

• It represents a masterpiece of human creative genius. ✓
• It shows an important interchange of human values concerning developments in architecture, technology, monumental arts, town-planning or landscape design. ✓
• It bears exceptional testimony to a cultural tradition or civilisation which is living or which has disappeared. ✓
• It is an outstanding example of a type of landscape, building or technology that shows an important stage in human history. ✓
• It is an outstanding example of a type of building, architecture, technology or landscape which illustrates a significant stage in human history. ✓
• It is an outstanding example of human interaction with the environment, or a traditional settlement, land-use or sea-use of a culture. ✓
• It is directly linked with events, traditions, ideas, beliefs, art or literature of outstanding worldwide importance. ✓

Natural site: any two of the following:

• It contains superlative natural phenomena or areas of exceptional natural beauty. ✓
• It represents major stages in the evolution of the earth and its geological development. ✓
• It is an example of significant ongoing developments in ecosystems and groups of plants and animals. ✓
• It is a unique, significant, natural habitat where biological diversity and threatened species must be conserved to ensure their survival. ✓ (5) [30]

QUESTION 3
3.1

1.  Tourism that does not harm the ecological, social and economic environment ✓ (1)
2. Protecting the earth’s resources so that they can support all life for future generations ✓ (1)
3. Something that is native to a specific area ✓ (1)

3.2 Any two acceptable answers such as:

• The overdevelopment of natural areas, e.g. forests, coastlines, etc. ✓
• The degradation of natural features, e.g. mountains, reefs, rivers, etc. ✓
• By not using local skills and products. ✓ (2)

3.3

• Rapid growth ✓
• More returning clients ✓
• A greater sense of purpose ✓
• Better working partnerships ✓
• Improved media presence ✓ (5)

3.4

1. Conservation of water, ✓ recycling, correct waste disposal ✓ and the planting of indigenous trees and shrubs ✓ (3)
2. Facilitating health, ✓ education and literacy development ✓ and respecting local culture ✓ (3)
3. Using local skills where possible ✓ and buying products locally ✓ (2) 
4. Designing buildings according to local architecture ✓ using sustainable materials from the region ✓ (2) [20]

QUESTION 4
4.1 

1. Namibian dollar ✓
2. Yen ✓
3. Euro ✓ (3)

4.2 Exchanging money:

• Using ATM (Automatic Teller Machine) cards ✓
• Exchanging traveller’s cheques at any Bureau de Change ✓
• Buying with credit cards ✓ (3)

4.3 If a tourist has arrived in South Africa with US dollars and she wants to buy rands, the US dollar "buy" price is what she should check. ✓
If she wants to sell rands back to the bank when she leaves the country, the US dollar "sell" price is the guide. ✓ (2)
4.4

1. £850 x R 11,51 = R9 783,50 ✓ (1)
2. R400 / R11,55 = £34,63 ✓ (1) [10]
   [TOTAL: 70 marks]

TEST THREE MEMO

QUESTION 1
1.1 D ✓ (1)
1.2 B ✓ (1)
1.3 A ✓ (1)
1.4 D ✓ (1)
1.5 B ✓ (1)
1.6 D ✓ (1) [6]

QUESTION 2
2.1 True ✓ (1)
2.2 True ✓ (1)
2.3 False ✓ (1)
2.4 False ✓ (1) [4]

QUESTION 3
3.1 D ✓ (1)
3.2 E ✓ (1)
3.3 F ✓ (1)
3.4 C ✓ (1)
3.5 A ✓ (1) [5]

QUESTION 4
Any five of the following:

• Fewer customers ✓✓
• Negative word of mouth ✓✓
• Poor organisational image ✓✓
• Negative impact on other sectors ✓✓
• Unhappy employees ✓✓
• Dissatisfied customers ✓✓ [10]

QUESTION 5
5.1 SA companies, ✓ products and services ✓ (2)
5.2

1. Leisure tourists ✓ - it is a tour to SAB, so it seems more appealing to leisure tourists ✓
2. Historical tourists ✓ - a tour about the history of President Nelson Mandela ✓
3. Cultural tourists ✓ - a tour to Lesedi Cultural village ✓ (6)

5.3

1. South African brewery ✓
2. President Nelson Mandela ✓
3. Lesedi Cultural village - display of South African cultures ✓ (3)

5.4 Any four suitable answers such as:

• Newspapers ✓
• Radio ✓
• Magazines ✓
• Brochures ✓ (4) [15]

QUESTION 6
6.1 Without regular feedback, companies would not know if they were lacking in any part of their service delivery ✓.
With regular feedback they can rectify and prevent bad service delivery ✓ (2)
6.2 Rail Trail l could better their toilet facilities, ✓ assistance of their staff ✓ and safety precautions. This would ensure that they satisfy tourists’ needs ✓ (3)
6.3 No ✓. Travelling by train is too slow for a business traveller in South Africa ✓✓ (3)
6.4 Any four suitable answers such as:

• Attitude ✓ - you must be considerate of the tourist ✓✓
• Prevention ✓ - do not let the tourist ask for anything ✓✓
• Never argue ✓ - the customer is always right ✓✓
• Efficiency ✓ - do as much as you can for the client ✓✓ (12) [20]

QUESTION 7
7.1 Good customer service is important as it creates a positive impression of the business. ✓
Customers will be happier and will return. ✓
Customers will tell other people about the good service and more clients will come to the business. ✓
The business will earn more money and will grow expand. ✓ (4)
7.2 Any three methods and appropriate short descriptions:

• Surveys and questionnaires ✓ - a set of short, simple questions about service for customers to answer
• Feedback cards✓ - rating or comment cards placed where guests can find them easily, with short questions about service for guests to answer
• Follow-up calls✓ - phoning guests soon after the visit to find out if they were happy with the service
• SMS messages✓ - SMS feedback portal allows customers to report problems or ask questions via SMS
• Web-based responses✓ - the business’s website provides online feedback forms or surveys, or live chat
• Online independent travel review sites ✓ - websites on which tourists can share their good or bad experiences (6) [10]
  [TOTAL: 70 marks]

TEST FOUR MEMO

QUESTION 1
1.1 B ✓ (1)
1.2 D ✓ (1)
1.3 C ✓ (1)
1.4 B ✓ (1)
1.5 A ✓ (1) [5]

QUESTION 2
2.1 I ✓ (1)
2.2 J ✓ (1)
2.3 Q ✓ (1)
2.4 G ✓ (1)
2.5 P ✓ (1)
2.6 O ✓ (1)
2.7 L ✓ (1)
2.8 M ✓ (1)
2.9 K ✓ (1)
2.10 E ✓ (1)
2.11 D ✓ (1)
2.12 B ✓ (1)
2.13 F ✓ (1)
2.14 C ✓ (1)
2.15 A ✓ (1) [15]

QUESTION 3
3.1 Sectoral Determination for the Hospitality Sector Act ✓✓ (2)
3.2 Tourism Business Council of South Africa ✓✓ (2)
3.3 Tourism Marketing Levy South Africa ✓✓ (2)
3.4 Southern Africa Tourism Services Association ✓✓ (2)
3.5 electronic fund transfers ✓✓ (2) [10]

QUESTION 4
4.1 Any four suitable answers such as: salary ✓, leave ✓, working hours ✓, place of work ✓, job description ✓, bonus ✓, code of conduct. ✓ (4)
4.2 Any two suitable answers such as: Employees’ loyalty could decrease ✓ because they feel undervalued by their employer ✓. They may not want to work as hard ✓ and may speak negatively about the company. ✓ (2)
4.3 Any four suitable answers such as:

• Be exceptionally polite, friendly and efficient. ✓
• Be able to work under stress and remain calm and collected. ✓
• It is important to be neatly and professionally dressed always. ✓
• It is important to be on time always. ✓ (4) [10]

QUESTION 5
5.1

1. She may need to get vaccinations, take prophylactics, and pack appropriate clothing. (any 2) ✓✓ (2)
2.  Climate, appropriate clothing, suntan lotion. (any 2) ✓✓ (2)
3. She needs to be insured before she travels in case her luggage is lost or stolen or she becomes ill. ✓✓ (2)

5.2 Los Angeles is at -8 and Beijing is at +8, so there is a 16 hour time difference. ✓ Flying time is 12 hours so plane lands at 19.00 plus 12 is 07:00 Los Angeles time. ✓ Beijing is ahead, so subtract 16 hours from 07:00 is 15:00 ✓ in Beijing the next day✓. (4)
5.3 disorientation, nausea, headache (any 2) ✓✓ (2)
5.4

1. There is a 16 hour time difference. ✓ Beijing is ahead, so subtract 16 hours from 14:00 ✓, therefore the call is placed at 22:00 ✓ the day before ✓ in Los Angeles. (4)
2. No ✓ (1)
3. It is late in Los Angeles and the people from work will have gone home. ✓✓ (2)

5.5 Transport, accommodation, attractions and activities (any 2) ✓✓ (2)
5.6 Great Wall of China ✓ (1)
5.7 $3 000 x 6.348 ✓✓ = 19 044 Yuan ✓✓ (4)
5.8 2 850 Yuan/ 6.352 ✓✓ = $448.65 ✓✓ (4)
[30]
[TOTAL: 70 marks]