TOURISM
GRADE 12  
NSC EXAMS
PAST PAPERS AND MEMOS NOVEMBER 2018

INSTRUCTIONS AND INFORMATION 
Read the instructions carefully before answering the questions. 

1. This question paper consists of FIVE sections. 
2. Answer ALL the questions. 
3. Start EACH question on a NEW page. 
4. In QUESTIONS 3.1 and 3.2, round off your answer to TWO decimal places. 
5. Show ALL steps for the calculations.  
6. You may use a non-programmable calculator. 
7. Use the mark allocation of each question as a guide to the length of  your answer. 
8. Write neatly and legibly. 
9. The table below is a guide to help you allocate your time according to  each section.

QUESTIONS

SECTION A: SHORT QUESTIONS 
QUESTION 1 
1.1 Various options are provided as possible answers to the following questions.  Choose the answer and write only the letter (A–D) next to the question  numbers (1.1.1 to 1.1.20) in the ANSWER BOOK, e.g. 1.1.21 D. 
1.1.1 This type of visa applied for when travelling to European Union  countries: 

1. Brazilian
2. Scottish
3. Schengen
4. American 

1.1.2 A compulsory vaccination required when visiting certain African  countries: 

1. Bilharzia
2. Yellow fever
3. Hepatitis A
4. Malaria 

1.1.3 A bank will use the … when a South African tourist at OR Tambo  International Airport exchanges R5 000,00 to euro: 

1. bank buying rate
2. bank investment rate
3. bank repo rate
4. bank selling rate 

1.1.4 When practising daylight saving time (DST), participating countries  are required to adjust their clocks … 

1. backward by ONE hour in summer.
2. forward by ONE hour in winter.
3. forward by ONE hour in summer.
4. backward by TWO hours in summer.

1.1.5 An IDP is required to … 

1. participate in local cultural activities. 
2. fly a light aircraft in a foreign country.
3. hire a vehicle at certain foreign destinations.
4. participate in white water rafting activities. 

1.1.6 The difference between an attraction and an icon: 

1. An attraction is a feature tourists want to experience while an  icon is a symbol representing a destination. 
2. An attraction is a symbol attracting tourists while an icon is an  attraction that attracts cultural tourists only. 
3. An attraction represents a destination whilst an icon contributes  to the economy of the country. 
4. An attraction is a new experience at a destination while an icon  is an existing attraction at a destination. 

1.1.7 The Jungfrau-Aletsch is a mountain range found in this country: 

1. Japan
2. India
3. Brazil
4. Switzerland 

1.1.8 The TWO icons found in Rome: 

1. Icon A and icon B
2. Icon A and icon C
3. Icon C and icon D
4. Icon B and icon D 

1.1.9 A stretch of coastline with golden beaches and world-class golf  courses: 

1. Floating Markets
2. Algarve
3. Blue Mosque
4. Petra

1.1.10 The symbol below shows an attraction is universally accessible:

1.1.11 If a tourism business practises the triple bottom-line approach, it  will lead to…tourism. 

1. irresponsible
2. practical
3. sustainable
4. friendly 

1.1.12 A payment made to an employee for work done: 

1. Remuneration
2. Bartering
3. Trading
4. Transaction 

1.1.13 An example of ethical staff behaviour: 

1. Inform the supervisor when you will be absent from work.
2. Granting unlimited discounts to family and friends. 
3. Not paying an employee for all the extra hours worked.
4. Taking credit for work that is not considered your own. 

1.1.14 An example of a fringe benefit for cabin crew at an airline: 

1. Monthly salary
2. Severance pay
3. Uniform allowance
4. Reduced tax

1.1.15 The eruption of a volcano on an island relying on tourism as their  main source of income will have this negative impact: 

1. Damaged access roads and fewer tourists visiting the resorts
2. Heavy snowfalls and more tourists arriving for a skiing holiday 
3. Wild flowers to bloom and an increase in eco-tourists visiting  the island  
4. A display of fireworks and fewer volunteers for the opening  ceremony 

1.1.16 The image of a country hosting a global event will be enhanced  when … 

1. unknown sponsors are involved in the event. 
2. deadlines during the preparation process are met. 
3. the event is advertised on one media platform.
4. local communities are not allowed to sell their products. 

1.1.17 This logo shows tourists that their holiday benefits local  communities and economies:

1.1.18 General unrest, protests and strikes in South Africa lead to … 

1. job creation. 
2. loss of investor confidence. 
3. the strengthening of the local currency. 
4. positive publicity.

1.1.19 Statistical information regarding tourist arrivals in South Africa from  countries such as the United States of America and Australia, is  classified as … 

1. land markets.
2. water markets.
3. air markets.
4. rail markets. 

1.1.20 Renovations to a hotel room during a guest's stay may … 

1. decrease GDP growth.  
2. enhance staff team building. 
3. inconvenience the guest. 
4. add costs to the guest's bill. (20) 

1.2 Give ONE word(s)/term for each of the following descriptions by choosing  a word(s)/term from the list below. Write only the word(s)/term next to the  question numbers (1.2.1 to 1.2.5) in the ANSWER BOOK. 

1.2.1 An example of a preloaded foreign currency card where the  exchange rate is fixed by the bank when purchased 
1.2.2 A business will display the logo of this institution to indicate they  accept credit card transactions 
1.2.3 An electronic method to transfer funds to foreign countries 
1.2.4 The additional amount payable when a guest prefers not to share a  room 
1.2.5 The term reflected on the salary slip of an employee that shows the  amount paid to the Unemployment Insurance Fund (UIF) (5)
1.3 Choose the correct word from those given in brackets. Write only the word(s)  next to the question numbers (1.3.1 to 1.3.5) in the ANSWER BOOK,  e.g. 1.3.6 passport. 
1.3.1 The (educational level/financial status) of a client is an important factor to consider when drawing up a tourist's profile. 
1.3.2 A South African tourist returning to OR Tambo International Airport  with gift purchases over one hundred thousand rand must go  through the (red/green) channel at customs. 
1.3.3 A positive impact for the locals of hosting the 2018 FIFA World Cup  in Russia is referred to as the (magnetic/multiplier) effect. 
1.3.4 When a South African tourist applies for a visa, proof of paid  (accommodation/taxes) is a compulsory requirement. 
1.3.5 The (Blue Mosque/Dome of the Rock) is a religious structure  located in the city of Jerusalem. (5) 
1.4 Choose the host (country/province/city) from COLUMN B that matches the  global event in COLUMN A. Write only the letter (A–F) next to the question  numbers (1.4.1 to 1.4.5) in the ANSWER BOOK, e.g. 1.4.6 G. 

1.5 South Africa, like other countries, requires annual statistical information on  visitor arrivals in the country. Refer to the key indicators of the statistical  information below. 
Match the key indicators to the infographics. Write only the letters (A–F) next  to the question numbers (1.5.1 to 1.5.5) in the ANSWER BOOK,  e.g. 1.5.6 G. 
(5)

TOTAL SECTION A: 40 

SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE
QUESTION 2 
2.1 Study the World Time Zone map below, read the information and answer the  questions that follow. 

[Adapted from www.paperlesstravel.com] 
2.1.1 Refer to Mr David Smith's electronic boarding pass on his  cellphone and identify the following: 

1. The flight number (1)
2. Mr Smith's seat number (1)
3. The airport code for Charles De Gaulle International Airport in  Paris (1) 

2.1.2 With reference to Mr Smith's boarding pass, give ONE reason why  he had to board at the front door of the aircraft. (2) 
2.1.3 Explain TWO advantages for airlines using electronic boarding  passes. (4) 
2.1.4 Discuss the following: 

1.  ONE advantage of using electronic boarding passes for  tourists (2)
2. ONE disadvantage of using electronic boarding passes for  tourists (2) 

2.2 Study the itinerary below and answer the questions that follow.

2.2.1 There were no directs flights available from Johannesburg  to Havana on the dates Mr Smith wanted to travel. The travel  agent, who did the flight bookings, considered logical route  planning for Mr Smith's trip. 
Refer to the route indicated on the map, give ONE reason to  support this statement. (2) 
2.2.2 First leg of Mr Smith's trip Calculate what time it was in Paris when Mr Smith departed from  OR Tambo International Airport at 19:00. 
NOTE: France practises DST. Show ALL calculations. (4) 
2.2.3 Calculate how many hours Mr Smith was in transit at the Charles  De Gaulle International airport. Show ALL calculations. (4)
2.2.4 Second leg of Mr Smith's trip Calculate the flying time of Mr Smith's flight from Paris to Havana. NOTE: Both France and Cuba practise DST. Show ALL calculations. (5) [28]

QUESTION 3 

Study the information below and answer the questions that follow. 

3.1 With reference to the exchange rate table above, identify the strongest  currency. (1) 
3.2
3.2.1 Give ONE reason why the bank selling rate of the currencies in the  table is higher than the bank buying rate. (2) 
3.2.2 In the table above, identify the TWO countries where South Africans  will receive the greatest value for their money. (2) 
3.3 Ms Nobuhle Maliti lives in South Africa and wants to visit the United States of  America (USA). She has R58 000,00 for the trip. 
Her return flight ticket will cost R26 000,00, the USA visa and travel insurance  will cost R3 800,00 and the tour package for the USA is R23 100. 
3.3.1 Calculate, in rand, the total cost of Ms Maliti's trip to the USA. (2)
3.3.2 Will Ms Nobuhle Maliti have enough money for the trip? Give ONE reason for your answer. (2) 
3.3.3 Ms Maliti exchanges R58 000 for USD at the OR Tambo  International Airport.  Using the exchange rate table above, calculate the amount of  US dollars Ms Maliti received when she exchanged the R58 000. (3) 
3.3.4 When Ms Maliti returned to South Africa she had USD150 left which  she exchanged at the OR Tambo International Airport.  Calculate the amount of rand she received. (3)
3.4 Study the magazine cover below and answer the questions that follow. 

THE IMPACT OF A WEAK RAND
	A weak rand can have both  a negative and a positive  impact on the tourism  industry and on the South  African economy.  The poverty and  unemployment depicted in  the picture is a dilemma  (problem) many South  Africans are faced with.  This situation cannot be  allowed to continue.

[Adapted from www.financialmail.com] 
Refer to the scenario above, write a paragraph in which you discuss how a weak  rand can help to alleviate poverty and unemployment in South Africa.  
Your discussion must include the following: 

• How a weak rand will give international visitors more buying power (2)
• How the scenario will contribute to the multiplier effect (2 x 2) 

NOTE: ONE mark will be awarded for the paragraph format containing  complete, well-constructed sentences without bullets or numbers. (1) (7) [22] 

TOTAL SECTION B: 50

SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE TOURISM;  MARKETING 
QUESTION 4 
Study the information below and answer the questions that follow. 
4.1 

[Adapted from www.pintinterest.com] 
4.1.1 Give the name of the country where the treasure hunt takes place. (1) 
4.1.2 Mr Bean is using public transport for the treasure hunt. Identify, on the map, the mode of public transport he can use. (2) 
4.1.3 Identify the THREE international icons (1, 2 and 3) that Mr Bean needs  to find during the treasure hunt. (3) 
4.1.4

1. Identify the military activity 4 that Mr Bean will watch when visiting  icon 3. (2)
2. Describe the military activity in QUESTION 4.1.4(a). (2)
3. State what icon 3 is mainly used for. (2) 

4.1.5 Mr Bean's final clue is to locate the Crown Jewels. Name the icon where he will find this treasure. (1)
4.2 Study the information below and answer the questions that follow.

4.2.1 Identify the icon in this article. (1)
4.2.2 Name ONE other icon located in Australia. (1) 
4.2.3 Do you think the icon named in QUESTION 4.2.1 is a successful tourist  attraction? Give ONE reason for your answer. (2) 
4.2.4

1. Give TWO reasons why the Aborigines are unhappy with the  current situation regarding this icon. (4)
2. Recommend ONE way in which the Australian authorities can  address EACH of the reasons given in QUESTION 4.2.4(a). (4) [25]

QUESTION 5 
5.1 Read the information below and answer the questions that follow. 

5.1.1 Give the name of the province where the World Heritage Site in this article is located. (1) 
5.1.2 State the type of World Heritage Site of the ǂKhomani Cultural  Landscape according to UNESCO's classification. (1) 
5.2 Explain ONE reason why this World Heritage Site is referred to as a 'living  heritage'. (2) 
5.3 In a paragraph, discuss how the ǂKhomani Cultural Landscape being declared a  World Heritage Site will support the rural development strategy for the ǂKhomani  San. 
Your paragraph must include the following: 

• Improved quality of life 
• Cultural pride and sustainability 
• Infrastructural accessibility (3 x 2) 

NOTE: ONE mark will be awarded for paragraph format containing complete, well-constructed sentences without bullets or numbers. (1) (7) [11]

QUESTION 6 
Study South Africa Tourism's (SATourism's) Marketing Event Calendar 2018 below  and answer the questions that follow. 

6.1 Identify TWO international events where SATourism markets South Africa as a  destination of choice. (2) 
6.2 Explain the purpose of the event from 23 to 25 September 2018. (2) 
6.3 State TWO ways in which South African Tourism markets South Africa at all the  travel shows above. (4)
6.4 The campaign below takes place in June and is aimed at South Africans. 

Discuss TWO ways in which this campaign encourages: 
6.4.1 South African businesses to make a positive contribution to tourism in  South Africa. (2) 
6.4.2 The South African public to make a positive contribution to tourism in  South Africa (2) 
6.5 Explain ONE reason why South African Tourism made this calendar available to  tourism stakeholders. (2) [14] 

TOTAL SECTION C: 50

SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM
QUESTION 7  
7.1 Read the extract below and answer the questions that follow. 

7.1.1 Explain the term contract of employment. (2) 
7.1.2 Identify ONE way in which Megan is being exploited at her place of  employment in the extract above. (2) 
7.1.3 Advise Megan and give TWO ways how her grievances in the workplace  can be addressed. (4) 
7.1.4 Discuss TWO ways in which the current working conditions can impact  on Megan's work ethic. (4) [12]

QUESTION 8  

8.1 Read the extract below and answer the questions that follow. 

8.1.1 Explain what is meant by a code of ethics for responsible tourist  behaviour. (2) 
8.1.2 Explain the meaning of '… do your children not deserve to see this  continent as you do today?'. (2) 
8.1.3 International visitors to South Africa want to experience a taste of the  African lifestyle and history.  Recommend THREE ways in which they can behave responsibly when  visiting the Basotho Cultural Village. (6) 
8.2 Read the case study below and answer the questions that follow. 

8.2.1 

1. Identify the TWO pillars of sustainable tourism practices evident in  this extract. (2)
2. Match each pillar of sustainable tourism identified in  QUESTION 8.2.1(a) with ONE example in the extract. (2) 

8.2.2 Discuss TWO ways in which the support offered by the Wilderness  Adventure Camp is positively changing the lives of the HIV-positive  women within the Katutura community. (4) [18] 

TOTAL SECTION D: 30

SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM,  COMMUNICATION AND CUSTOMER CARE 
QUESTION 9 
9.1 Read the news article below and answer the questions that follow.

9.1.1 Give ONE reason why Monte Casino Bird Gardens and the World of  Birds temporarily stopped their normal activities. (2) 
9.1.2 State ONE positive and ONE negative viewpoint tourists may have of the preventative measures implemented at the Johannesburg Zoo. (4) 
9.1.3 Name the type of incident in September 2017 involving the tourists  returning from Robben Island. (2) 
9.1.4 Discuss TWO ways in which the incident named in QUESTION 9.1.3  will impact on tourists visiting the Western Cape. (4) 
9.1.5 Explain TWO ways in which the two incidents in the extract will  impact on South Africa's economy. (4)
9.2 Study the information below and answer the questions that follow. 

9.2.1 Identify the group with the highest number of inbound international  tourist arrivals. (2) 
9.2.2 Travel patterns can contribute to an increase in the average  expenditure of tourists. Discuss ONE way in which the following will contribute to an increase  in the average expenditure of tourists. 

1.  Only arrivals (2)
2. Multiple trips (2) 

9.3 Financial institutions reward clients with loyalty points every time they use  their credit cards.  Explain how tourists can use these accumulated loyalty points when they  travel. (2) [24]

QUESTION 10 
Study the information below and answer the questions that follow. 

10.1 Recommend ONE way in which EACH of the above can be resolved. Number  your answers 10.1.1 and 10.1.2. (2 x 2) (4) 
10.2 Name ONE way in which the attraction can measure the successful  implementation of the recommendations made in QUESTION 10.1. (2) [6] 

TOTAL SECTION E: 30 
GRAND TOTAL: 200